Always AccountedCancellation and Refund Policy
This policy explains how cancellations, recurring billing, rescheduling, and refunds are handled by Always Accounted, Inc. It applies to Always Accounted Access, monthly service packages, consultations, and separately scoped professional services. A written engagement agreement or proposal may contain additional terms for a particular service. If those terms conflict with this policy, the service-specific agreement controls for that service.
Access membership and monthly service packages
Always Accounted Access and monthly service packages are billed in advance and renew automatically each month until canceled. A customer may cancel through the secure billing area when available or by emailing info@alwaysaccounted.com. Cancellation takes effect at the end of the current paid billing period. The membership or package remains available through that date, and no further recurring charge will be made after the cancellation becomes effective.
Amounts already paid for a current monthly billing period are generally not prorated or refunded because membership access and reserved service capacity remain available through the end of that period. This does not limit the billing-error, service-failure, or legal exceptions stated below.
Ending a service package is not the same as ending Access. A bookkeeping or tax package includes Always Accounted Access while the package is active. If a customer ends only the package, the account returns to Access at $9.99 per month on the next billing cycle. To stop all recurring charges, the customer must cancel both the package and Access.
Consultations
A consultation may be canceled or rescheduled without charge when notice is received at least 24 hours before the scheduled start time. A timely cancellation is eligible for a full refund. A cancellation made less than 24 hours before the appointment, or a missed appointment without notice, is generally not refundable because the professional time was reserved for that customer. Always Accounted may offer a courtesy reschedule when an emergency or other exceptional circumstance is reported promptly.
Custom and professional services
Tax preparation, tax notice and audit support, cleanup work, registrations, multi-state filings, and other custom services begin only after the customer receives and accepts a written scope or engagement agreement. A customer who cancels before work begins is eligible for a refund of any unused prepaid amount, less any nonrecoverable third-party cost that was disclosed and approved in advance.
After work begins, fees earned for professional time, completed work, and approved third-party costs are not refundable. Any unearned prepaid amount will be returned as required by the applicable engagement agreement and law. A refund is not based on the amount of a tax refund, tax savings, an audit result, or another government decision, and Always Accounted does not guarantee any particular outcome.
Billing errors and service exceptions
Always Accounted will issue an appropriate full or partial refund for a duplicate charge, an incorrect charge, a charge made after a cancellation became effective, or a paid service that Always Accounted determines it cannot deliver. If a material service issue can reasonably be corrected, Always Accounted may first offer to correct or complete the work within a reasonable time. Nothing in this policy limits any refund or other remedy required by applicable law.
How to request a cancellation or refund
Email info@alwaysaccounted.com from the address associated with the account. Include the customer name, invoice date, amount, and a short explanation of the request. Do not send Social Security numbers, account numbers, passwords, or tax documents by ordinary email. Always Accounted will acknowledge the request and may ask for information reasonably needed to locate the transaction and evaluate the request.
Refund processing
Approved refunds are returned to the original payment method. Processing time after issuance is controlled by the customer’s bank, card issuer, or payment provider. Always Accounted will provide confirmation when the refund has been submitted.
Policy changes
Always Accounted may revise this policy for future transactions. A revision will not reduce a refund right that had already arisen before the revised policy took effect. The effective date shown above identifies the version that applies.
Contact
Questions about this policy may be sent to info@alwaysaccounted.com.