Terms and Conditions

These Terms and Conditions govern general website use, the Always Accounted Access membership, recurring plans, and platform functions. Professional accounting or tax work is also governed by a separate written engagement agreement accepted by the customer and the professional service provider.

1. Acceptance of these Terms

By visiting the website, creating an account, joining Always Accounted Access, purchasing a plan, submitting a request, or otherwise using the website, portal, membership, or related services, the customer agrees to these Terms. If the customer does not agree, the customer must not use the website, portal, or membership.

A person accepting these Terms for a business represents that the person is at least 18 years old and has authority to bind that business. The person and the business may both be referred to as the customer.

2. Defined terms

• "Always Accounted," "we," "us," or "our" means Always Accounted, Inc.
• "Access" means the continuing Always Accounted Access membership, currently offered at $9.99 per month unless a different price is clearly disclosed and accepted.
• "Platform" means the public website, member portal, operations-supported workflows, communications, and related online functions.
• "Professional Services" means accounting, bookkeeping, tax, consultation, notice or audit support, registration, cleanup, and other work performed under a separate written engagement.
• "Engagement Agreement" means the engagement letter, proposal, scope, statement of work, or similar written agreement for Professional Services.
• "Service Provider" means the licensed firm, professional, contractor, or approved provider that performs Professional Services.

3. Order of controlling documents

These Terms govern general use of the Platform and membership. The Privacy Notice governs the handling of personal information. The Cancellation and Refund Policy governs general cancellation and refund requests. An Engagement Agreement governs the scope, price, professional standards, deliverables, and service-specific responsibilities for Professional Services.

If documents conflict, the Engagement Agreement controls for the affected Professional Service, the Cancellation and Refund Policy controls for the affected cancellation or refund, the Privacy Notice controls for personal information, and these Terms control all remaining matters.

4. General information only

Website, portal, chat, reminder, checklist, educational, and membership content is provided for general informational and administrative purposes. It is not tax, legal, investment, financial-planning, audit, or other professional advice and must not be relied on as a substitute for advice based on the customer's complete facts.

Browsing the website, using the guided chat, submitting an intake, creating an account, joining Access, or paying a membership fee does not by itself create an accountant-client, tax-preparer-client, fiduciary, attorney-client, or other professional relationship. A professional relationship begins only when the appropriate parties accept a separate Engagement Agreement and any required authorization.

5. Eligibility, conflicts, and acceptance of work

Membership does not guarantee that Always Accounted or a Service Provider will accept any requested Professional Service. Before work begins, the request may be reviewed for capacity, conflicts, licensing, geographic limits, deadlines, record condition, identity, risk, and fit.

Always Accounted or a Service Provider may decline or condition a request, require additional information, or propose a different scope. No deadline is accepted and no filing or representation obligation exists until expressly confirmed in writing.

6. Access membership

Access is the continuing membership layer for Always Accounted. It may include priority scheduling, reminders, group office hours, administrative support, and the ability to request or purchase member services. Access does not include unlimited professional advice or unlimited accounting work.

The current Access fee is $9.99 per month. The fee, renewal frequency, included benefits, and cancellation method must be clearly disclosed before payment information is collected. Access renews automatically each month until canceled.

Access benefits have no cash value, are personal to the customer account, and may not be resold, transferred, or shared with another person or business without written approval.

7. Recurring plans and automatic renewal

A recurring plan is billed in advance at the price and frequency shown at enrollment. By enrolling, the customer expressly authorizes recurring charges to the selected payment method until cancellation takes effect.

A customer may cancel through the secure billing area when available or by contacting info@alwaysaccounted.com. Cancellation takes effect at the end of the current paid billing period unless the checkout or Engagement Agreement clearly states otherwise. No additional renewal charge will be made after the effective cancellation date.

Always Accounted may change a recurring price or a material plan term only after advance notice and an opportunity to cancel before the change takes effect. A free trial or promotional period applies only when expressly offered in writing.

8. Packages include Access

An ongoing bookkeeping or tax package includes Access while that package is active. The customer will not be charged a separate $9.99 Access fee on top of a package price that states Access is included.

If the customer ends only the package, the account returns to Access-only billing at the then-current monthly Access price on the next billing cycle. To stop all recurring charges, the customer must cancel the full membership, including Access, rather than only the package. The cancellation confirmation should state the effective date and the plan, if any, that remains after the change.

9. Professional Services and additional work

Professional Services are separate from Access and require an accepted Engagement Agreement. The Engagement Agreement will identify the Service Provider, scope, assumptions, customer responsibilities, price or rate, included time, deadlines, deliverables, and approval rules.

Included time resets, expires, or rolls over only as expressly stated in the applicable plan or Engagement Agreement. Included time has no cash value. Work beyond the included or approved scope will not begin until the customer authorizes the additional fee, rate, or limit in writing.

Consultations, bookkeeping packages, tax work, cleanup, notice and audit support, registrations, multi-state filings, and other services may have different scheduling, cancellation, and payment terms. The applicable Engagement Agreement controls.

10. Customer responsibilities

The customer must provide complete, accurate, readable, and timely information; respond to reasonable questions; disclose relevant changes; maintain original records; review drafts and filings; verify names, identification numbers, accounts, elections, and payment instructions; and meet all obligations assigned to the customer in an Engagement Agreement.

The customer remains responsible for the accuracy and completeness of information supplied and for reviewing any return, filing, report, or submission before authorization. Always Accounted and the Service Provider may rely on customer information without independently auditing or verifying it unless the Engagement Agreement expressly requires verification.

The customer is responsible for penalties, interest, losses, missed opportunities, or other consequences caused by incomplete, inaccurate, fraudulent, altered, late, or withheld information; customer delay; failure to review; failure to pay a government amount; failure to follow advice; or action taken without written confirmation.

11. No guarantee of outcome

Always Accounted and each Service Provider do not guarantee a tax refund, tax savings, deduction, credit, filing acceptance, audit result, agency response, financing result, business performance, error-free government system, or any other particular result.

Estimates, projections, timelines, and preliminary views are opinions based on information available at the time and may change when facts, law, guidance, agency practice, third-party systems, or deadlines change.

12. Payments and billing

Payments are processed by Stripe or another disclosed payment provider. Always Accounted does not store full card details on the public website. The customer authorizes the payment provider to charge amounts the customer approves, including recurring charges and approved additional work.

The customer must maintain a valid payment method and promptly correct failed or disputed payments. Always Accounted may pause membership benefits, scheduling, work, delivery, or portal functions while an amount is overdue, subject to the applicable Engagement Agreement and law.

Prices may exclude taxes, government filing fees, postage, expedited fees, software charges, or other third-party costs unless expressly included. No unapproved additional professional fee will be charged.

13. Cancellations, rescheduling, and refunds

The Cancellation and Refund Policy is incorporated into these Terms. Monthly fees already paid are generally not prorated because access and reserved capacity remain available through the paid period, subject to billing-error, service-failure, engagement-specific, and legal exceptions.

Consultation cancellations received at least 24 hours before the scheduled start are eligible for a refund or reschedule. Late cancellations and missed appointments are generally nonrefundable because the time was reserved, although a courtesy reschedule may be offered for a promptly reported emergency.

Earned professional fees and approved third-party costs are nonrefundable. Unearned prepaid amounts will be returned as required by the applicable Engagement Agreement and law. Approved refunds are returned to the original payment method.

14. Separate professional providers

Always Accounted may arrange for Professional Services to be performed by a separate CPA firm, licensed professional, affiliate, contractor, or other approved Service Provider. The customer will be told the identity and role of the Service Provider in the applicable Engagement Agreement or other clear written disclosure before Professional Services begin.

Always Accounted is not responsible for a Service Provider's acts, omissions, professional judgment, licensing obligations, or services except to the extent responsibility cannot lawfully be excluded or Always Accounted expressly assumes that responsibility in writing.

15. Third-party services

The Platform may rely on Stripe, Microsoft, Azure, QuickBooks, email, scheduling, banking, government, identity, storage, security, and other third-party services. Third-party terms and privacy practices may apply directly to the customer.

Always Accounted does not control and is not liable for a third party's outage, delay, security event, data loss, pricing, rejection, policy, change, act, or omission. Always Accounted may replace, suspend, or discontinue an integration when reasonably necessary for security, compliance, reliability, or operations.

16. Secure records and account security

Sensitive records must be delivered only through the approved secure portal or another method expressly approved in writing. Customers must not place Social Security numbers, account numbers, passwords, tax documents, or similar sensitive information in public forms, guided chat, or ordinary email.

The customer must protect account credentials, use multi-factor authentication when offered, sign out of shared devices, and notify Always Accounted promptly of suspected unauthorized access. The customer is responsible for activity performed through the account until Always Accounted receives and has a reasonable opportunity to act on a valid notice of compromise.

Reasonable safeguards reduce risk but cannot guarantee that every transmission, system, or record will be uninterrupted, error-free, or immune from unauthorized access. Data practices are further described in the Privacy Notice and applicable Engagement Agreement.

17. Electronic communications and signatures

The customer consents to receive agreements, disclosures, billing notices, receipts, service messages, and other transactional communications electronically at the email address or portal account provided. Electronic acceptance, signatures, and records have the same effect as paper records to the extent permitted by law.

The customer must maintain a current email address and equipment capable of accessing and retaining electronic records. A customer may request a paper copy or withdraw electronic consent by contacting info@alwaysaccounted.com, but withdrawal may require suspension of online services that cannot reasonably be provided without electronic records.

Marketing messages require any separate consent required by law and may be unsubscribed from without canceling transactional or service communications.

18. Acceptable use

The customer may use the Platform only for lawful purposes related to the customer's own account and authorized business. The customer may not impersonate another person, share credentials, access another account, introduce malware, test or bypass security, scrape or copy the Platform at scale, interfere with operations, reverse engineer protected components, submit unlawful or infringing content, or use the Platform to facilitate fraud or abuse.

Always Accounted may investigate suspected misuse and preserve or disclose information when reasonably necessary to protect the Platform, customers, Service Providers, legal rights, or public safety, subject to the Privacy Notice and law.

19. Intellectual property

The Platform, brand, design, software, templates, workflows, educational materials, and other content supplied by Always Accounted are owned by Always Accounted or its licensors and are protected by law. Subject to these Terms, the customer receives a limited, personal, nonexclusive, nontransferable, revocable license to use the Platform for the intended account purpose.

Customer records remain the customer's records. The customer grants Always Accounted and approved Service Providers the limited rights reasonably necessary to host, review, process, transmit, and use those records to provide, secure, support, and comply with the services. Feedback may be used without restriction or compensation, provided it does not publicly identify the customer without permission.

20. Suspension and termination

Always Accounted may suspend or terminate access, decline work, or withdraw from an engagement for nonpayment, misuse, security risk, conflict, unlawful conduct, abusive behavior, inability to obtain required information, loss of provider capacity, professional obligation, or another material breach. When professional rules require notice or transition assistance, the applicable Service Provider will follow those rules.

Termination does not eliminate accrued payment obligations, confidentiality duties, intellectual-property rights, disclaimers, liability limitations, dispute provisions, or any term that by its nature should survive. Unearned prepaid amounts, if any, are handled under the Engagement Agreement and Cancellation and Refund Policy.

21. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM, ACCESS MEMBERSHIP, AND GENERAL INFORMATION ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALWAYS ACCOUNTED DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RESULTS.

ALWAYS ACCOUNTED DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, COMPATIBLE WITH EVERY DEVICE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY INFORMATION WILL REMAIN CURRENT. PROFESSIONAL SERVICES ARE WARRANTED ONLY TO THE LIMITED EXTENT EXPRESSLY STATED IN THE APPLICABLE ENGAGEMENT AGREEMENT OR REQUIRED BY LAW.

22. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ALWAYS ACCOUNTED, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS, LOST OPPORTUNITY, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, SUBSTITUTE SERVICES, GOVERNMENT PENALTIES OR INTEREST CAUSED BY CUSTOMER DELAY OR ERROR, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ALWAYS ACCOUNTED ARISING FROM OR RELATING TO A CLAIM WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID TO ALWAYS ACCOUNTED FOR THE SPECIFIC MEMBERSHIP, PLAN, OR SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY. FOR A CLAIM BASED ONLY ON FREE WEBSITE USE, THE MAXIMUM AGGREGATE LIABILITY WILL NOT EXCEED $100.

THE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, and apply to a series of related events as one claim. They do not apply to liability that cannot lawfully be limited, including any non-waivable liability for fraud, willful misconduct, gross negligence, or professional obligations where applicable law prohibits limitation.

No claim may be brought more than one year after the claimant knew or reasonably should have known of the facts giving rise to the claim, unless a longer period is required by law.

23. Allocation of risk

The prices and membership model reflect the allocation of risk in the disclaimers and liability limitations. These provisions are a material basis of the agreement and apply even if a limited remedy fails of its essential purpose.

The customer is responsible for maintaining independent copies of records, reviewing deliverables, using appropriate insurance and professional advice, and taking reasonable steps to limit loss. Always Accounted is not an insurer of the customer's records, tax position, business, deadlines, or decisions.

24. Indemnification

To the fullest extent permitted by law, a business customer will defend, indemnify, and hold harmless Always Accounted and its owners, officers, employees, contractors, affiliates, licensors, and Service Providers from third-party claims, losses, liabilities, penalties, damages, judgments, and reasonable legal fees arising from the customer's unlawful use of the Platform, breach of these Terms, infringement of a third party's rights, fraud, intentional misconduct, or records or instructions the customer was not authorized to provide.

This obligation does not apply to the extent a claim was caused by the indemnified party's fraud, willful misconduct, gross negligence, or other conduct for which indemnification is prohibited by law.

25. Disputes and governing law

Before filing a claim, the complaining party will send written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Either party may seek urgent relief when reasonably necessary to protect records, security, intellectual property, deadlines, or legal rights.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Subject to any non-waivable consumer right, exclusive venue will lie in the state or federal courts located in Philadelphia County, Pennsylvania, and each party consents to personal jurisdiction there.

These Terms do not require mandatory arbitration and do not include a class-action waiver.

26. Changes to the Platform and these Terms

Always Accounted may improve, modify, replace, suspend, or discontinue a Platform feature. If a change materially reduces a paid recurring benefit, the customer may cancel before the next renewal.

Always Accounted may revise these Terms prospectively. Material changes will be communicated by reasonable notice, and the effective date will be updated. A change will not retroactively reduce a right that had already accrued unless the law permits and the customer expressly agrees.

27. General provisions

Neither party is liable for delay or failure caused by events beyond reasonable control, including government action, natural disaster, utility or telecommunications failure, labor disruption, epidemic, war, civil disorder, cyberattack by a third party, or failure of a government or third-party system. Payment obligations for services already delivered are not excused.

The customer may not assign these Terms or an account without written consent. Always Accounted may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer to an affiliate or successor that assumes the applicable obligations.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. A waiver must be in writing and applies only to the stated instance. Section headings are for convenience and do not limit meaning.

These Terms, the Privacy Notice, the Cancellation and Refund Policy, and any applicable Engagement Agreement form the entire agreement for their respective subjects and replace prior statements on those subjects. No person may modify them orally.

28. Notices and contact

Notices to the customer may be delivered to the account email, through the portal, or by another method permitted by law. Notices to Always Accounted may be sent to info@alwaysaccounted.com.

The customer must keep contact information current. A notice is effective when sent or received as provided by applicable law and the relevant Engagement Agreement.